Terms of Service

Welcome to LNDLI. By creating an account, listing an item, booking a rental, or otherwise using the LNDLI platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

LNDLI is a peer-to-peer rental marketplace that connects people who want to rent items ("Renters") with people who own items available for rent ("Owners"). LNDLI itself does not own, lease, or operate any listed items.

You must be at least 18 years old and able to form a binding contract to use LNDLI. By using the Service, you represent that you meet these requirements and that any information you provide is true, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@lndli.com if you suspect unauthorized access.

We may suspend or terminate accounts that violate these Terms, post fraudulent listings, fail to pay platform fees, or otherwise misuse the Service, with or without notice.

Owners are responsible for accurately describing their items, including condition, availability, and any pickup or usage restrictions. Renters are responsible for using rented items as described and returning them in the same condition (normal wear and tear excepted).

All Renters must keep a valid payment card on file to book, regardless of whether they pay through LNDLI Pay or arrange a Personal Transaction. Some Owners may require Renters to complete identity verification before booking certain (typically higher-value) items.

A booking is a binding agreement between the Renter and Owner. LNDLI facilitates the transaction but is not a party to the rental agreement itself. See our Rental Agreement for the standard terms that apply between Renters and Owners.

LNDLI charges Owners a platform fee on each completed rental:

• LNDLI Pay (online payment): 10% of the total rental price, deducted automatically.
• Personal Transaction (off-platform payment): 12% of the total rental price, billed to the Owner after the rental is marked complete.
• Minimum platform fee: a minimum fee of $1.50 applies to either fee type. On rentals where the percentage would be less than $1.50, the $1.50 minimum is charged instead.

Renters pay the listed rental price; LNDLI fees are deducted from the Owner's payout, not added to the Renter's total.

Payments are processed by Stripe. By using LNDLI, you also agree to Stripe's Connected Account Agreement where applicable.

Escrow (LNDLI Pay). For LNDLI Pay bookings, the Renter's payment — the rental price plus any refundable deposit — is held by LNDLI and released to the Owner only after the Renter confirms the item has been returned. If a booking is declined or cancelled before it completes, the held amount is refunded to the Renter.

Refundable deposits. Owners may set an optional refundable security deposit on a listing. For LNDLI Pay bookings, the deposit is collected from the Renter at checkout and held alongside the rental. After the rental, the Owner has a short inspection window to either release the deposit (refunded in full to the Renter) or file a damage claim against it (see Section 8). Deposits do not apply to Personal Transactions, which the Renter and Owner settle directly.

Renters may cancel a booking request before the Owner confirms it. After a booking is confirmed, the Renter and Owner should arrange any cancellation directly; if you need help, contact support@lndli.com.

If an Owner declines a booking after a Renter has paid via LNDLI Pay, the Renter is automatically refunded in full (including any deposit).

If a rental cannot be completed due to misrepresentation by the Owner, LNDLI may issue a refund at its discretion after review.

You agree not to:

• List illegal items or items you do not own / have authority to rent
• Use the Service to harass, defraud, or harm other users
• Circumvent platform fees by arranging payment off-platform without using the Personal Transaction option
• Post false reviews or manipulate the rating system
• Reverse-engineer, scrape, or attack the Service

Renters are financially responsible for damage to or loss of rented items beyond normal wear and tear. Both parties are strongly encouraged to document the item's condition with photos at handoff and at return — these timestamped photos are the primary evidence used to resolve a claim.

Deposit claims. Where a refundable deposit was held (LNDLI Pay), the Owner may file a damage claim against that deposit during the inspection window. A claim must include photo evidence. The Renter is notified and may either accept the claim (the claimed amount is paid to the Owner and the remainder refunded to the Renter) ordispute it. A disputed claim freezes the deposit and is submitted to LNDLI for review.

Mediation. When LNDLI reviews a disputed claim, it may consider the handoff and return photos, messages, and account history. LNDLI decides how a disputed deposit is split. LNDLI's decision is made in good faith but LNDLI does not guarantee any particular outcome, and final responsibility for damages rests with the parties to the rental.

LNDLI Protection. For eligible LNDLI Pay rentals, if an Owner suffers a verified loss (e.g. theft or damage) that exceeds the held deposit, the Owner may apply to the LNDLI Protection fund. Protection is adiscretionary reserve funded by LNDLI from which we may, at our sole discretion and after review, reimburse the Owner up to a per-rental coverage cap. Protection applies to LNDLI Pay rentals only, is not insurance, and does not relieve the Renter of responsibility for a loss they caused.

The Service is provided "as is." LNDLI makes no warranties of any kind, express or implied, regarding the Service, listed items, user conduct, or any rental outcome. We do not verify the condition, authenticity, safety, or legality of listed items.

To the maximum extent permitted by law, LNDLI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to lost profits, lost data, or property damage. LNDLI's total liability for any claim shall not exceed the fees we have collected from you in the 12 months preceding the claim, or $100, whichever is greater.

You agree to indemnify and hold harmless LNDLI from any claims, damages, or expenses arising from your use of the Service, your listings, your rentals, or your violation of these Terms.

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in Collin County, Texas.

We may update these Terms from time to time. Material changes will be announced via email or an in-app notice. Continued use of the Service after a change constitutes acceptance of the updated Terms.

Questions about these Terms? Email support@lndli.com.